Tech Support for Distance Learning

These common troubleshooting tips may help you:

Issues logging into your laptop after resetting your password? - Your laptop remembers the last password you used from an FCPS building. In order to sign in to your laptop with your new password you will need to sign in from an FCPS building. If you live close to a school or if you want to come to Flint Hill, you can remain in your car and just be parked close to the building. Restart the computer a couple times and then login. This will sync the laptop and allow you to login with the new password.
If you are experiencing a licensing error you may try going to any FCPS site (any school you live closest to or Flint Hill) remain in your vehicle parked close to the building. You do not need to go inside. Restart the computer a couple times and then login. If you continue to have issues, please put in a ticket below on the IT Support Site.
Microphone and camera issues are the most common request for help. Ensure that Google Chrome has been set to allow the microphone and camera by opening a site like Blackboard Collaborate Ultra that uses the camera and microphone. Look for the camera icon in the upper right of the Chrome window. Choose allow camera and microphone. If it still doesn't work, click manage to open the chrome setting and ensure that camera and mic are not blocked.

Forgot or Need to Change Your Password for FCPS 24-7, SIS Account, Google, or the FCPS Network?
Recover or reset a forgotten password or change an existing password by through the FCPS password management page.

Submit a ticket on our parent and student IT support portal and a tech support person will be back in touch with you as soon as possible

Call the FCPS Parent Technology Help Desk

The number is 1-833-921-3277 (833-921-FCPS). It will be answered by staff 7 a.m.to 11 p.m., seven days a week.
Parents or guardians who need help in a language other than English should let help desk staff know, and an interpreter will join them on the line.